TERMS AND CONDITIONS

Effective Date: January 1, 2025

Welcome to HAVEN TICKET LLC (“Company”, “we”, “our”, or “us”).

These Terms and Conditions govern your use of our website haven-ticket.com (the “Site”) and the services we provide, including ticket procurement and concierge services.

By accessing our Site or purchasing our services, you agree to these Terms.

1. Nature of Our Services

HAVEN TICKET LLC provides:

• Access to event tickets

• Concierge services

• Personalized booking assistance

• Access to exclusive experiences

We act as an intermediary between clients and third-party providers such as event organizers, venues, hotels, transportation services, and other vendors.

We are not the organizer of events unless explicitly stated.

2. Ticket Purchases

All ticket sales are final.

Once a ticket is purchased or secured on your behalf:

• It cannot be canceled or refunded unless required by law or approved by the event organizer.

• Event dates, times, venues, and performers are subject to change.

In the case of event cancellation or postponement, refund eligibility depends on the official event organizer’s policy.

We are not responsible for:

• Event cancellations

• Lineup changes

• Venue changes

• Rescheduling

3. Concierge Services

Concierge services are customized and personalized.

Once services are confirmed or initiated:

• Fees are non-refundable

• Third-party booking policies apply

• Service timelines may vary

We reserve the right to refuse service at our discretion.

4. Pricing and Payments

All prices are listed in USD unless otherwise stated.

We reserve the right to:

• Adjust pricing at any time

• Charge service or administrative fees

• Refuse suspicious or fraudulent transactions

Payments are securely processed through third-party payment providers.

We do not store full credit card information.

5. User Responsibilities

You agree not to:

• Use the Site for unlawful purposes

• Attempt fraud or unauthorized transactions

• Resell tickets in violation of applicable laws

• Misrepresent your identity

We reserve the right to cancel orders or restrict access if fraud or abuse is suspected.

6. Intellectual Property

All content on this Site, including logos, text, branding, and design, is owned by HAVEN TICKET LLC and protected by intellectual property laws.

You may not:

• Copy

• Reproduce

• Distribute

• Modify

• Exploit

Any content without written permission.

7. Limitation of Liability

To the maximum extent permitted by law:

HAVEN TICKET LLC shall not be liable for:

• Indirect or consequential damages

• Loss of profits

• Travel expenses related to canceled events

• Third-party service failures

Our total liability shall not exceed the amount paid for the specific service purchased.

8. Third-Party Providers

We are not responsible for:

• Actions of event organizers

• Venue policies

• Third-party cancellations

• Service disruptions beyond our control

You agree that disputes related to third-party services may need to be resolved directly with the respective provider.

9. Force Majeure

We are not liable for delays or failures caused by:

• Natural disasters

• Government actions

• Strikes

• Public health emergencies

• Events beyond our control

10. Privacy

Your use of this Site is also governed by our Privacy Policy.

11. Governing Law

These Terms shall be governed by the laws of the United States and the State in which HAVEN TICKET LLC is registered.

Any disputes shall be resolved in the appropriate courts of that State.

12. Changes to Terms

We reserve the right to modify these Terms at any time.

Continued use of the Site after changes constitutes acceptance of the revised Terms.

13. Contact Information

HAVEN TICKET LLC
Email: contact@haventicket.com
Website: haven-ticket.com